Complaints and Suggestions

We are committed to ensuring the happiness and comfort of all residents and patients. This is best achieved through resident’s participation in their own care or relatives care. Feedback is very valuable to us to ensure we continually review and refine our service and provide the highest quality of care.

​We conduct regular customer satisfaction surveys to elicit views from residents and their families/care representatives.

Kiltipper Woods has a structured process for receiving and acting upon comments, compliments and complaints.
This process is open, honest and strictly confidential.